FAQs

Performance fees apply only if copiers profit above their highest previous balance (also known as High Watermark). They're charged monthly, only on profitable trades, and paid directly to signal provider's trading account.

Registering with TradingView is free! markets.com may have some fees and costs apply. Further details can be found here.

markets.com does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by markets.com and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

markets.com does not charge clients for adding funds to their accounts. However, we recommend that you check with your payment service provider for any transaction fees or additional charges.

Please Note: clients adding funds of over $2,500 will be reimbursed by markets.com for any external transaction fees that are charged.

Yes, any trading account held with our company into which the client has not placed a trade; opened or closed positions; and/or made a deposit into the account for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance, administration and compliance manegment of such Inactive accounts. If there is no available balance in your registration, no fee will be deducted.

Where your trading account has remained inactive for more than 3 months (90 days), we apply an inactivity fee of USD 10 per month, so as to meet the operational, administrative and compliance costs of maintaining your account. It is noted that in case you have multiple trading accounts under one username then inactivity fees will be charged once all your trading platforms are inactive. Please refer to the Terms and Conditions as to the criteria of inactivity.

This fee is charged by the Signal Provider and is only payable when you are profitable. For example, if you copy a signal that charges a 30% fee and you make a $100 profit, your account will be charged $30.

markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us. 
Please refer to our Safety Online / Stay Protected Online Page for more information.

Yes, in accordance with applicable US legislation, when you trade CFDs on US Instruments. markets.com will deduct a default withholding tax of 30% on dividends payable on US instruments. The Company will be withholding the default 30% tax unless the Company is provided with a valid W8 or W9 form as applicable. For more information, please refer to our Terms and Conditions.

Apart from markets.com Web platform we also Offer MT4 and MT5 platforms.

Professional traders with a markets.com are able to access a range of unique advantages, such as increased leverage, and your own dedicated personal account manager.

markets.com offers a vast variety of instruments, including shares, currencies, indices, bonds CFDs and commodities.

Yes, we offer a variety of Trading Notification Services to keep you updated on important events happening in the market. These include push notifications, SMS messages, emails and pop-ups in our trading platform. You can enable these alerts from the top right menu on the markets.com platform. Just click ‘Settings’ and then ‘Notifications’.  

If a cash index is price-weighted, we will add cash dividends into your account. Accounts holding long positions will be credited with the dividend and accounts holding short positions will be debited with the dividend.

Upon dividend distribution by the company-issuer of the underlying shares in a CFD, we apply a respective adjustment to your trading account on the ex-dividend date. The amount of dividends paid will depend on the company payout, and not on markets.com. Depending on the position, dividends can be credited or debited from your trading account. 
 

The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

You can install and use EAs of your choice only on our MT4 and MT5 Platforms.

MetaTrader4 offers professional tools to high level traders. Benefits include increased leverage levels and your own dedicated personal account manager. 

The IPO share price is typically determined by the investment bank underwriting the offering, in consultation with the company's management team. The price is influenced by factors such as market conditions, investor demand, and the company's financial performance.
 

Utilizing markets.com on TradingView allows you the flexibility to take both long and short positions in Contracts for Difference (CFDs) across a vast array of more than 3,700 markets. This comprehensive selection encompasses stocks, equities, indices, and forex.

At markets.com we take consumer protection very seriously. We provide a wealth of resources to help keep our customers informed and make sure that our service is as transparent as possible. You will never be charged any hidden fees or commissions. Additionally, we encourage our users to make use of our Education Center to make sure that you have a full understanding of the risks involved before opening a position.

Finalto (BVI) Limited regulated by the FSC under license number SIBA/L/14/1067 which is located at Ritter House, Wickhams Cay II, Road Town, Tortola, VG1110, British Virgin Islands

Finalto (BVI) Limited is the entity in which collects your data. For any further information or to report a suspicious complaint, please contact customersupport@markets.com or privacy@markets.com immediately.
 

While profit is always a possibility when trading there is also a very real risk of incurring losses. Rather than focusing on quick and easy profits, traders should concentrate on risk management and discipline if they want to recieve steady and consistant favourable trades. There is no guarantee of profit when trading CFDs of any kind and it is important to conduct a high level of due dilligence before making financial decisions.

No, you don’t need a crypto wallet to trade CFD Cryptos with markets.com. You can trade Crypto CFDs by speculating on their price movements without actually owning them.

Overnight Swap (Swap Fee) is the process whereby the settlement of a deal is rolled forward to another value date, and a charge is levied based on the difference in the interest rates of the two currencies. Every day at 21:00 GMT, open positions are rolled over to the next day and the positions gain or lose interest based on the interest differential between the bought and sold currencies.

The Swap is charged triple on Wednesdays For FX pairs and triple on Fridays for all other assets in order to compensate for the upcoming weekend.

To calculate applied Swaps you can use the following formula:
(Overnight Swap (Swap Fee) %) x (Last mid-price at 21:00 GMT) x (Quantity) x (number of days held open)
Last mid-price = (Closing Bid + Closing Ask)/2

Overnight Swap (Swap Fee) % could be found in each instrument’s Information box.

At markets.com, we understand that the security of your funds is a primary concern. Rest assured that we implement and adhere to strict financial guidelines and regulations, both internally and with external parties, as security is our top priority.

Safety measures include but are not limited to:
– In accordance with financial regulations, client funds are segregated from operational funds, and are monitored on a daily basis.
– We comply fully with financial regulations requirements, among which is the holding of sufficient capital in order to safeguard client funds.
– We use a combination of advanced technical and physical safeguards to protect all data systems.
– Rigorous firewalls and Secure Sockets Layer (SSL) software are used to protect information during transmission.
– All communication between our clients and data servers is encrypted.

No, CFD stocks can not be transferred broker-to-broker.

In case your personal situation is hindering your trading ability, we recommend utilising the resources provided on Our Commitment to Consumer Protection page. Moreover, if you need to take a break from trading, we provide the option of voluntarily restricting your access to the markets via our Vulnerability and Opt-Out Forms. 
 

When a company pays dividends, its stock price is expected to drop approximately as much as the dividend paid. Hence if you're holding a short CFD position in the stock on the day of the ex-dividend date, your position will increase in value. markets.com will debit your account by the amount of the dividend. You will not gain or lose anything by holding a CFD position in a stock that pays a dividend.

According to legal and regulatory obligations, Finalto BVI Investments is required to verify your identity and residential address. For this purpose, Photo ID and proof of residence may be required.

In opening an account with us, traders agree to comply with all applicable money laundering and counter terrorism financing laws and regulations, including, but not limited to, the requirement to provide satisfactory evidence of identity, residential address, source of funds, etc. Our company will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified, and/or all necessary documents have been received and verified. This is to protect both the client and us from fraud, as well as guard client privacy, and is therefore part of our standard due diligence process. We reserve the right to impose additional due diligence requirements upon requirement.

Depending on corporate event, price and/or quantity adjustments may be applied to your open positions in order to reflect the effect of the corporate action. For more specific information depending on your case, please reach out to our support team via support@markets.com or via LiveChat.

The personal data of clients are processed in accordance with our privacy policy which may be found on our website. the data is stored in our client management systems and retained in accordance with our retention policy.

All relevant information can be found in our privacy policy.
 

markets.com offers a wide range of instruments. You can trade CFDs on our multi-asset platform, giving you unparalleled control over the way you trade.

Yes! Top right Menu on your markets.com platform  > My portals > Fund transfer 

Yes, we offer major and minor FX pairs on all our platforms, MT4, MT5 and our markets.com Trading Platform.

Yes, you can log in to both the mobile app and your web browser at the same time, if you want to. 

Yes, you can trade ETFs on margin with markets.com using CFDs. ETFs, like stocks, can be traded on margin in the same way.

Markets.com platform top right menu > My portals. All existing account will be on the left side of the screen.

Yes. You can locate a currency converter on markets.com Web Platform. Every single FX pair has a Converter where you can convert between the base and quote currency.

Yes, you can trade on the go by downloading the markets.com mobile app from your device’s app store. Or, alternatively, you can access the web app through your mobile’s browser. 

A TNOTE refers to the Treasury Note. It is a debt security issued by the US Treasury with a maturity of 2 to 10 years, while a TBOND refers to a Treasury Bond, another type of debt security issued by the US Treasury with a maturity of 10 to 30 years. Both are considered lower-risk investments and are commonly traded in financial markets, but one has a longer maturity date attached. 

Yes, to do so you need to go to the top right menu of markets.com platform and navigate to ‘My Accounts’ tab. From the pop up window, select the ‘Funds transfer’ button and instruct your request as desired.

Yes, most of the symbols we offer are available for adding as well as modifying pending and protection orders when they are out of their trading sessions. If you revised your sentiment, you can update your orders 24/7.

 Yes, our Trading Desk can modify, open or close trades for you over the phone. You can reach them at +44 2080 979 794.

markets.com provides a variety of tools that traders can use and find helpful along with their trading. Better insights into the market gives you more understanding, which can help you make crucial decisions when it comes to your trades.

The Spread on our platform is Floating. This means that the Spread we have can vary throughout the day depending on various market factors such as liquidity or volatility. Floating spread means that when liquidity is high and volatility is low, it can adjust accordingly and tighten. 

CFDs allow you to speculate on the price of an instrument without actually owning it. It is because of this that your trading outcome is only based on the price fluctuation of the bond. Therefore, you are not entitled to receive bond yields when trading with bond CFDs.

Required Margin refers to the amount required for you to open a position and is derived through the following formula:
(volume x current price) / leverage + (volume x spread) = total required margin

For example: If you buy 10 barrels of oil at 51.30, then the calculation for Required Margin is:
(10*51.30)/100 + (10*0.03) = 5.43 USD

Used Margin is the sum of margin currently used for your open positions and is calculated by adding up all of the initial margins of all of your open positions.

We store your personal data for as long as necessary and in relation with the following periods:
– 5 years from the date of termination of your customer account.
– Any retention period required by law.
– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defense of legal claims.

You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’

Enter your registered email address to which you will receive a link to set up a new password.

Markets.com is operated by Finalto (BVI) Limited which is an authorized and regulated by the B.V.I Financial Services Commission (“FSC”) under the Securities and Investment Business Act, 2010, license number SIBA/L/14/1067.

Markets.com is a global brand and trade mark used by Finalto (BVI) Limited and owned by Finalto (IOM) Limited.

Finalto (BVI) Ltd has the sole and exclusive use of the domain Markets.com worldwide.

To ensure that you're well-informed about your trades, you can easily locate the rollover date for each CFD by visiting its respective asset class page on the markets.com website. Rollover means switching to a new futures CFD contract - it can affect the underlying contract's value and expiry date. It's crucial to be mindful of the rollover date for each CFD on Futures as it can significantly impact your trading outcomes. 
 

markets.com provides traders with easy-to-use trading applications and functionalities to assist them in their trading and strategies. When trading ETFs with CFDs, you do not own the underlying asset itself. As such, you only speculate on the rise or fall of its price. Common trading strategies apply. A CFD investor can go short or long, set stop and limit orders, and apply trading scenarios that align with his or her objectives.

To keep your positions open, you need to maintain a certain margin level within your account. This margin is calculated as a percentage of the total value of your ongoing trades. If your margin falls below this level – currently 50% - then the system may start closing your trades to protect you from further losses. (Starting with the trade that has the biggest open loss.) You can increase your margin level by either making further investments or decreasing your open position exposure.  

The personal data that we process about you as a client include:

– Identification information, residence and contact information.

– Records in relation to our business agreement with you which involves the data deriving from the usage of our platforms, mobile apps, recorded telephone lines, office buildings and marketing activities.

– Know your customer (“KYC”) records, including passport details, social security numbers, data and place of birth, source of wealth, relationships with public officials.

– Financial information such as bank account details, income, assets, outgoings.

markets.com offers the following Indicators: Trading Central, ADX, ADXR, Acceleration/Deceleration, Accumulation Swing Index, Accumulation/Distribution, Aroon Indicator, Aroon Oscillator, Average True Range, Awesome Oscillator, Bollinger Bands, CCI, CSI, Center of Gravity Oscillator, Chaikin Oscillator, Chaikin Volatility, Chande Momentum Oscillator, DEMA, DMI, DeMarker, Detrended Price Osc, Dynamic Momentum Index, EMA, EMA Envelope, Elder Ray, Fast Stochastic, Force Index, Forecast Oscillator, Full Stochastic, Gator Oscillator, H-L Volatility, Ichimoku, Inertia, Intraday Momentum Index, Kairi Relative Index, Keltner Channels, Linear Regression Channel, Linear Regression Curve, Linear Regression Slope, MACD, Market Facilitation Index, Mass Index, Median Price, Momentum, Money Flow Index, Negative Volume Index, On Balance Volume, Oscillator, Parabolic SAR, Percent Change, Percent of Resistance, Percentage Price Oscillator, Price Channel, Price Oscillator, Price and Volume Trend, ROC, Relative Strength Index, Relative Vigor Index, Relative Vigor Index SMA, Relative Volatility Index, SMA, SMA Envelope, STARC Bands, Schaff Trend Cycle, Slow Stochastic, Smoothed Rate of Change, Spearman, Standard Deviation, Standard Deviation Channel, Standard Error Bands, StdDev Volatility, Swing Index, TEMA, TMA, TRIX, Time Series Forecast, True Strength Index, Typical Price, Ultimate Oscillator, Vertical Horizontal Filter, Volume Weighted Average Price, WMA, WMA Envelope, Weighted Close, Wilders Smoothing, Williams AD, Williams Alligator, Williams Percent Range and ZigZag.

markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.