Staying Protected Online

Important information about how to stay safe online

Markets.com operates all around the world, across multiple languages and with individual regulated entities in the UK, EU, Australia, South Africa and beyond.

How to protect yourself online

Phishing: Many common tactics used by fraudsters is to obtain your personal information by impersonating a trusted company by using the same email domain. Watch out for suspicious emails where the domains appear similar to an official source. These emails often contain spelling mistakes or improper formatting.

Secure browsing: Check that the websites are always https://secured.

Viruses and malware: Do not download files or programs from unknown sources to any of your devices.

Disclosing data: Never share your password details or sensitive account information with anyone. Markets or other reputable companies would never ask for these details.

Suspicious contacts impersonating markets.com

Markets.com does not engage in any type of investment or trading advice. Our services do not extend to asset management or guaranteeing profits or any types of returns on investments. Employees of markets.com will never contact you to persuade you to invest. If you receive this type of communication, you should cross-check the information provided by them with our company details available in the footer of our website and inform them you will report it to the local authorities.

We will never contact you requesting to make a deposit. The decision to fund your account is entirely up to you and we can facilitate your request by contacting Customer Support. The only time we will ever contact you directly about payment is if your account funds fall below the necessary margin requirements (margin call) in which we are required by law to notify you of this situation.

The company’s payment details are available online in respect to each entity you engage with.

We will only communicate to you by phone, email or chat. Our contact details can always be found in the footer of our website.

Fraudulent Websites

  • forexgrand.com
  • marketsx.co.uk
  • asiafxi.com
  • getfinancial.com
  • iforex24.com
  • vip-platform.market
  • marketgbp.com
  • profxmarket.com
  • marketsx.fr
  • platform-markets.com
  • markets-x.com
  • marketsi.es
  • bitmax4u.com

You should avoid engaging in any communications with the above websites.

Report a Suspicion

Immediately report any suspicious activity to legal@markets.com, privacy@markets.com and the local police.

This is in case you receive any unsolicited telephone calls, emails or SMS from those trying to impersonate Markets or any other reputable third parties we are engaged with. For further details on the third parties in which we provide some of your information to, please see our Privacy Policy.

Please also contact us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.

Official Websites

Safecap Investments Limited –  https://markets.com

TradeTech Alpha Limited – https://uk.markets.com

TradeTech Markets (Australia) Pty Ltd – https://au.markets.com

TradeTech Markets (South Africa) (Pty) Ltd – https://za.markets.com

TradeTech Markets (BVI) Ltd – https://global.markets.com

Official Channels of Communication

 

Fac Insta Youtube twitter

 

Our official mobile applications are only available through the Apple App Store and Google Play Store.

 

goopl twitter

 

To get in touch with us directly, just click on Customer Support to access our Live Chat function.

Summary of how to stay safe online

  • Be cautious of unsolicited approaches via email, calls, social media etc.
  • Never give out your personal and financial information via telephone, social media platforms or emails.
  • Never transfer money to a bank account at the request of a person who states they are acting on behalf of Markets.
  • Always check whether the email address appears slightly different to the official one.
  • Always check that the website is ‘https://secured’.
  • Do not download any files or programs from unknown sources to any of your devices.
  • Do not share your password and account details with anyone.
  • Reputable companies will never request for personal account or payment information.

Help us tackle online fraud by getting in touch with us immediately if you have any suspicions.

How does markets.com protect your information?

We have a strong team of professionals that are constantly monitoring unusual and irregular activities in online activities and payments. They are ready to respond to any request or incident that may occur. Please contact Customer Support for any suspicious activity happening to your account.

Our Data Protection Officer is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. Please contact our Data Protection Office at privacy@markets.com

CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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