Frequently Asked Questions

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Do you charge any withdrawal fees?

We do not charge any withdrawal fees. Some banks however, may charge transaction fees. These fees are not covered by Markets.com.

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What is the minimum amount for a withdrawal?

The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 10 USD/EUR/GBP
Wire Transfer: minimum 100 USD/EUR/GBP and 20 EUR within EU

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What is the timeframe of the withdrawal process?

We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, Markets.com is only allowed to transfer funds to an account bearing your name. Markets.com may require additional information or documentation prior to releasing funds to your account.

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How can I withdraw money from my account?

To withdraw money from your account click on the Menu located in the top right corner of Markets.com platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

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What is the minimum amount for deposit?

The minimum amount to deposit is the equivalent of 250 in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

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What payment methods does Markets.com accept for adding funds?

The following payment methods are accepted:
Credit card
Wire transfer

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Why was my attempt to add funds unsuccessful?

Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

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How can I add funds to my account?

To add funds in your trading account:
– Click on the Menu located in the top right corner of Markets.com platform.
– Choose the ‘Add Funds’ option.
– Select your desired method

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What currency can I use to add funds?

We accept funds in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

Further currency options are also available in the Deposit Section of Markets.com platform.

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I still haven't received my withdrawal, what to do?

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method. Please find this information here: https://uk.markets.com/support/faqs/?c=withdrawals/

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What to do if my registered card has expired but I want to place a withdrawal?

Markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

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