Frequently Asked Questions

79 Results

How do I protect my data online?

You should always be cautious of unsolicited approaches via emails, texts, calls and social media channels. Never give out your personal information through these platforms and always check whether the email address appears slightly different to the official one. Websites should always be https://secured and do not download any files or programs from unknown sources to any of your devices.

Please always keep in mind that reputable companies will never ask for your personal account or payment information. If you have any suspicions, then please contact us immediately through Customer Support.

Our Data Protection Office is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. For any questions or to make a complaint, please contact privacy@markets.com.

For more information on how to keep yourself protected online, please check out our online security page: https://uk.markets.com/support/fraud/

Was this answer helpful? Yes No

What are the rights I have in relation to my data being collected?

Although, the following are subject to certain exceptions and limitations, you have the right to:

– request for access and copies of your personal data.

– request for us to correct the data we hold on you.

– request for us to delete all of your personal information. Please note that where applicable, we are required to keep this information for up to 5 years in order to fulfil our AML obligations and therefore, such request might not be fulfilled.

– request for us to transfer your information to another provider.

– object to processing of your personal data.

– request that you will not be subject to automated individual decision-making, including profiling.

To evoke any of the above mentioned rights, please get in touch with our Customer Support Team or through privacy@markets.com

Was this answer helpful? Yes No

Do you transfer my data outside the EU/EEA?

As a global operating entity, we may transfer data outside the EU/EEA in order to provide you with the best possible service. This may include transfers to third countries that do not by default ensure an adequate level of protection of your personal data. However, when data is transferred to providers in such third country, we implement appropriate safeguards to ensure the same level of compliance typically ensured by the EU jurisdictions. Additionally, your data will only be transferred to a third country if it is permitted under data protection legislation.

Was this answer helpful? Yes No

Do you share my data with any external parties?

We may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors and insurers. However, we will only disclose personal data about you to the extent that it is permitted under the GDPR regulations. If you would like to find out more about the external parties we share your information with then please check out our Privacy Policy.

Was this answer helpful? Yes No

What type of data do you hold on me?

The personal data that we process about you as a client include:

– Identification information, residence and contact information.

– Records in relation to our business agreement with you which involves the data deriving from the usage of our platforms, mobile apps, recorded telephone lines, office buildings and marketing activities.

– Know your customer (“KYC”) records, including passport details, social security numbers, data and place of birth, source of wealth, relationships with public officials.

– Financial information such as bank account details, income, assets, outgoings.

Was this answer helpful? Yes No

What are the purposes of processing my data?

In order to fulfil our business relationship with you, we must collect this data to satisfy both legal and regulatory requirements. As a financial institution operating under strict regulations, we are bound to collect this information from you to operate in accordance with law.

The processing of your data is conducted on the information you provide us as well as external sources which is publicly available (e.g. the press, registers of companies, online websites, social media platforms etc.) and anti-fraud databases, sanctions lists.

The purposes of which we process your personal data is further explained below:

– To fulfill the performance of a contract
At the beginning of our business relationship with you, we are obliged to collect relevant information to satisfy the requirements of making a contract valid. For more information, please review our Privacy Policy.

– To comply with legal obligations

As a financial services investment firm, we are subject to a number of legal implications that require us to collect, store and disclose or otherwise process personal data in the form of KYC checks, anti-money laundering purposes or to respond to investigations conducted by regulators, police, tax or other public authorities.

– Legitimate interests

We rely on our legitimate interests when we process your personal data in connection with the operation of our business. This includes business analysis and development of products and services, Information Technology security, telephone recordings and monitoring of electronic communications for business and compliance purposes, prevention of financial crime, audits and establishing legal claims.

– On the basis of your consent

In order to process your data, we are required to obtain your consent at the beginning of the business relationship. You can withdraw your consent to any types of marketing communications you receive from us in the form of calls, texts, pushes and calls. However, if you withdraw your consent to our Terms and Conditions and Privacy Policy, we will have to discontinue providing our services to you. Please note, that you are able to withdraw your consent at any time by contacting Customer Support or privacy@markets.com.

Was this answer helpful? Yes No

Why do you collect my personal data?

The information we collect from you helps us fulfil our obligations under Anti-Money Laundering laws and regulatory reporting requirements. These details are provided by you through the registration stage and each time you register a new payment method with us or in any way refresh or update your information.

Was this answer helpful? Yes No

Who is responsible for the processing of my data?

Tradetech Alpha Limited regulated by the FCA under licence number 607305 which is located on the 11th Floor, Broadgate Tower, 20 Primrose Street, London, England, EC2A 2EW

Tradetech Alpha is the entity in which collects your data. For any further information or to report a suspicious complaint, please contact customersupport@markets.com or privacy@markets.com immediately.

Was this answer helpful? Yes No

How long will you keep my data for?

We store your personal data for as long as necessary and in relation with the following periods:

– 5 years from the date of termination of your Customer account.

– Any retention period required by law.

– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defence of legal claims.

Was this answer helpful? Yes No

Does the Company charge any inactivity fees?

Where your trading account has remained inactive for more than 3 months (90 days), we apply an inactivity fee of USD 10 per month, so as to meet the operational, administrative and compliance costs of maintaining your account. It is noted that in case you have multiple trading accounts under one username then inactivity fees will be charged once all your trading platforms are inactive. Please refer to the Terms and Conditions as to the criteria of inactivity.

Was this answer helpful? Yes No

How does Spread Betting work?

Spread betting allows investors to speculate on the price movement of a wide variety of financial instruments, such as stocks, forex, commodities, crypto’s and fixed income securities. In other words, an investor enters into a trade based on whether they think the market will rise or fall from the time their trade is accepted. They also get to choose how much they want to risk on their trade. It is promoted as a tax free, commission free activity that allows investors to speculate in both bull and bear markets.

Was this answer helpful? Yes No

How to calculate Pip value?

Pip Value can be variable or fixed, depending on two factors:

1. The currency pair traded, (for example: EUR/USD).
2. The base currency, (for example: EUR of the EUR/USD currency pair is the measuring currency).

The Pip Value is also a function of the volume traded. The simplest formula to calculate Pip Value is:
(1 pip / exchange rate) * quantity = pip value

This number offers The Pip Value in the quoted currency. If your account’s base currency differs from the quoted currency, simply multiply the quoted currency by the relevant exchange rate.

Was this answer helpful? Yes No

My SL/TP was reached but my trade didn't close. Why so?

Bear in mind that Buy positions close at BID price whereas Sell positions close at ASK price. When referring to the chart, please ensure that you are looking at the relevant pricing.

If you are still having issues, please reach out to our support team via support@markets.com or LiveChat and prepare your position/s ID numbers.

Was this answer helpful? Yes No

What happens in case a company that I trade on announces a corporate action?

Depending on corporate event, price and/or quantity adjustments may be applied to your open positions in order to reflect the effect of the corporate action. For more specific information depending on your case, please reach out to our support team via support@markets.com or via LiveChat.

Was this answer helpful? Yes No

What happens in case of Dividends?

Upon dividend distribution by the company-issuer of the underlying shares in a CFD, we apply a respective adjustment to your trading account on the ex-dividend date, in order to neutralize the economic effect that this corporate action.

The amount of the dividends that we pay out would not depend on Markets.com, but on the Company that has announced the event. Depending on the position that you hold, can be credited or debited from your trading account.

Was this answer helpful? Yes No

How can I add/remove instruments from my Favorites?

To add an instrument to your Favorites while on the platform, mark the star next to your instrument of choice’s name. To remove the instrument from your Favorites, unmark the star.

Was this answer helpful? Yes No

Is there CFD Rollover on your platform?

Specific CFDs on our platform have a Rollover date and are automatically rolled over to the next monthly contract for the respective instrument. Tracking Rollover is easy with the posted information on our website regarding expiration dates and weekly expiration dates. The Rolloves dates are also listed in the Information box of instruments on our platform.

Was this answer helpful? Yes No

What Indicators do you offer?

Markets.com offers the following Indicators: Trading Central, ADX, ADXR, Acceleration/Deceleration, Accumulation Swing Index, Accumulation/Distribution, Aroon Indicator, Aroon Oscillator, Average True Range, Awesome Oscillator, Bollinger Bands, CCI, CSI, Center of Gravity Oscillator, Chaikin Oscillator, Chaikin Volatility, Chande Momentum Oscillator, DEMA, DMI, DeMarker, Detrended Price Osc, Dynamic Momentum Index, EMA, EMA Envelope, Elder Ray, Fast Stochastic, Force Index, Forecast Oscillator, Full Stochastic, Gator Oscillator, H-L Volatility, Ichimoku, Inertia, Intraday Momentum Index, Kairi Relative Index, Keltner Channels, Linear Regression Channel, Linear Regression Curve, Linear Regression Slope, MACD, Market Facilitation Index, Mass Index, Median Price, Momentum, Money Flow Index, Negative Volume Index, On Balance Volume, Oscillator, Parabolic SAR, Percent Change, Percent of Resistance, Percentage Price Oscillator, Price Channel, Price Oscillator, Price and Volume Trend, ROC, Relative Strength Index, Relative Vigor Index, Relative Vigor Index SMA, Relative Volatility Index, SMA, SMA Envelope, STARC Bands, Schaff Trend Cycle, Slow Stochastic, Smoothed Rate of Change, Spearman, Standard Deviation, Standard Deviation Channel, Standard Error Bands, StdDev Volatility, Swing Index, TEMA, TMA, TRIX, Time Series Forecast, True Strength Index, Typical Price, Ultimate Oscillator, Vertical Horizontal Filter, Volume Weighted Average Price, WMA, WMA Envelope, Weighted Close, Wilders Smoothing, Williams AD, Williams Alligator, Williams Percent Range and ZigZag.

Was this answer helpful? Yes No

What is a Margin Call?

There is a certain margin amount needed to maintain your positions open and is expressed through total percentaege of your ongoing trades (Margin Level). Margin Call occurs once your Margin Level falls down to 50% or below.

In order to protect you from further bigger losses, the system may start closing your trades, starting from the one generating the highest loss.

Your margin can be increased by making further investments or decreasing open position exposure.

Was this answer helpful? Yes No

Which types of Instruments do you offer?

Markets.com offers you the opportunity to trade with the world’s most traded CFDs using Instruments such as Shares, Currencies, Indices, Bonds, ETFs and Commodities, totaling more than 2000 instruments.

If on the platform, you can use the Search tab located top left in order to locate a specific asset.

To view a full list on our website, please locate the ‘Products’ menu at our page’s header and click on ‘CFDs’.

Was this answer helpful? Yes No

What does Overnight Rollover (Swap or Financing) mean & how to calculate it?

Overnight Rollover (Swap or Financing) is the process whereby the settlement of a deal is rolled forward to another value date, and a charge is levied based on the difference in the interest rates of the two currencies. Every day at 21:00 GMT, open positions are rolled over to the next day and the positions gain or lose interest based on the interest differential between the bought and sold currencies.

The Swap is charged triple on Wednesdays For FX pairs and triple on Fridays for all other assets in order to compensate for the upcoming weekend.

To calculate applied Swaps you can use the following formula:
(Overnight Interest %) x (Last mid-price at 21:00 GMT) x (Quantity) x (number of days held open)
Last mid-price = (Closing Bid + Closing Ask)/2

Overnight Interest % could be found in each instrument’s Information box.

Was this answer helpful? Yes No

What is the Spread that you offer?

The Spread on our platform is Floating. This means that the Spread we have can vary throughout the day depending on various factors such as current volatility of markets or the liquidity available.

A benefit of floating spread is that the ratio of it can go tighter than usual when there is no volatility but available liquidity.

Was this answer helpful? Yes No

What is the leverage on your platform?

The maximum leverage for Retail clients is 1:30. Some instruments however, have maximum leverage ratio of their own which you may check here: https://uk.markets.com/trading/cfds/.

If you are looking to increase your leverage, you may apply to become a Professional client. More information on this topic can be found here: https://uk.markets.com/about/professional-trading/.

Was this answer helpful? Yes No

Do you offer GSL (Guaranteed Stop Loss)?

This feature is currently only available to residents or citizens of France.

Was this answer helpful? Yes No

Are charges & fees included in my open P&L?

No, your open P/L is in Gross amount. You can check your Net open P/L at the top right corner of Markets.com platform or in your Account Statement.

Was this answer helpful? Yes No

Where can I see my Open and Pending orders?

Your ‘Open Positions’ and ‘Orders’ tabs are located at the top left of the Markets.com platform.

Was this answer helpful? Yes No

How do I set a Stop Loss Order and Take Profit?

Once you select Buy or Sell and you access the New Order window, you can choose whether to place a Stop Loss or a Take Profit under the Quantity tab.

If your position is already open, you can still set Stop Loss/Take Profit by clicking on the Edit button of trade in your Open Positions tab.

Was this answer helpful? Yes No

Do you offer Trading Notification Services?

Yes, we offer a variety of Trading Notification Services for important events happening in the market, ranging from app push notifications, SMS messages, pop-ups within the trading platform and emails. You may enable those from the top right menu on the Markets.com platform, ‘Settings’ and then ‘Notifications’.

Was this answer helpful? Yes No

How can I open Entry Limit/Entry Stop Orders?

To open one of the above orders, select your direction (Buy or Sell) and from the New Order window, follow up by clicking on the ‘Advanced’ option.

If you have selected Buy, you will be allowed to place a Buy Limit or Buy Stop Order. If you have selected Sell, you will be allowed to place a Sell Limit or Sell Stop Order.

Was this answer helpful? Yes No

How can I add an Indicator to my chart?

To add an indicator to your chart, navigate to the ‘Indicators’ button on top of the chart (if on Advanced mode) or click on the icon from the menu available on our chart (if on Basic mode).

Was this answer helpful? Yes No

What is Conversion fee?

The Conversion fee is a small charge (0.3%) deducted for the currency conversion when there is discrepancy between the trading account currency and the quoted currency of the underlying asset are different.

More information is available in our “Client Agreement”, section 22 “Currency Conversion” and the “Order Execution Policy”, section 9.7.4 “Conversion fees”.

Was this answer helpful? Yes No

What are your trading hours?

The trading hours vary depending on the type of instrument. You may view a full list of them here: https://uk.markets.com/trading/trading-hours/.

Opening or Closing times may also be altered by Markets.com due to liquidity and risk management considerations.

Was this answer helpful? Yes No

What is a Stop Loss/Take Profit?

Stop Loss and Take Profit are protection orders which allow you to protect yourself against further losses or lock-in your profits when you are not able to monitor your positions.

Was this answer helpful? Yes No

What is a grey market?

By trading on a grey market, you’re taking a position on a company’s potential market cap ahead of its Initial Public Offering (IPO). When a company embarks on an IPO it goes public on a stock exchange.
If you think the estimated value of the company is over- or underpriced, or if news stories surrounding the business creates additional volatility, a grey market enables you to take advantage before the shares are released publicly on the stock exchange.

Was this answer helpful? Yes No

Why I cannot go Short on a specific asset?

Because of certain market conditions, restrictions or availability, clients can only go Long on some stocks.

Was this answer helpful? Yes No

What is a CFD?

CFD (Contracts for Difference) allow investors to execute leveraged long-term or short-term trades, with a broad selection of instruments. CFDs are a flexible and accessible trading option that is based on the change of price in multiple commodity and equity markets, with leverage and immediate execution. Trading on CFDs allows you to speculate with price movement of stocks without actually owning them.

Was this answer helpful? Yes No

What are Balance & Equity?

Balance is your account’s total value, excluding P&L from open positons.

Equity is your account value with open P&L included. Your Equity is what will become your balance in the event that you close all trades.

Was this answer helpful? Yes No

What are Market & Pending orders?

Market Order refers to an order to Buy or Sell at the currently quoted market “ask” or “bid” prices.

Pending Orders are only initiated and automatically opened if your specified market prices are reached. Entry orders come in two forms: Entry Limit Orders and Entry Stop Orders.

An Entry limit order is an order to buy (or sell) at a specified price which is better than the current market price at the time the order is entered. An Entry Stop order is an order to buy (or sell) at a specified price which is worse than the current market price at the time the order is entered.

Was this answer helpful? Yes No

What is Spread?

Spread is the difference between the Bid price and the Ask price and is charged upon the opening of your trade.

For example, if the quote for the EUR/USD currency pair is 1.2910 against 1.2911, then the Spread is 1 pip.

Was this answer helpful? Yes No

What is Required Margin and Used Margin?

Required Margin refers to the amount required for you to open a position and is derived through the following formula:
(volume x current price) / leverage + (volume x spread) = total required margin

For example: If you buy 10 barrels of oil at 51.30, then the calculation for Required Margin is:
(10*51.30)/100 + (10*0.03) = 5.43 USD

Used Margin is the sum of margin currently used for your open positions and is calculated by adding up all of the initial margins of all of your open positions.

Was this answer helpful? Yes No

Are my funds at risk in case of Insolvency/Bankruptcy?

All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

Was this answer helpful? Yes No

Where are your offices located?

Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in it’s jurisdiction.

Was this answer helpful? Yes No

What are the official email domains of Markets.com?

The official email domains used for our communication are:

@Markets.com
@MARKETSMAIL.COM

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

Was this answer helpful? Yes No

What is Enhanced Verification?

As part of our Enhanced Verification process we are required to apply Enhanced Due Diligence (“EDD”) on our clients. This enables us to meet our regulatory requirements and enforce a trading environment that is in line with the latest standards in European Economic Area (EEA) or equivalent countries. By performing EDD we are able to conduct advanced integrity and background screening for enhanced transparency. The driving factor behind our EDD implementation are the rules powered by the 4th EU AML Directive, putting extra emphasis on aspects such as the Ultimate Beneficial Ownership (UBO) and EDDr.

This information is required and collected by us in order to built your profile and ensure we have sufficient information regarding source of funds This information will not be shared with any third parties.

Was this answer helpful? Yes No

How can I submit my required documents?

To submit your documents click on the Menu located in the top right corner of Markets.com platform and select the Verification Centre tab.

You can also upload documents using the Markets.com mobile app.

Was this answer helpful? Yes No

Can I update my account details if needed?

Once your account is fully verified, you will not be able to change your personal account details independently. If you need to update your account details, contact our support team via Livechat or support@markets.com and provide relevant information.

Was this answer helpful? Yes No

How can I file a Complaint?

To file a Complaint, click here.

Was this answer helpful? Yes No

How can I extract my Account Statement?

You can extract your statement once you go to the Menu located in the top right corner of Markets.com platform.

From the drop down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.

Was this answer helpful? Yes No

Do you charge any withdrawal fees?

Markets.com does not charge any withdrawal fees. Some banks or payment providers however, may charge transaction fees according to their fee schedule. Any such fees derived from the payment methods including any exchange fees (due to currency conversion), are not covered by Markets.com and we are not liable to such reimbursement. We suggest to contact your bank for queries you may have regarding such fees.

Was this answer helpful? Yes No

What is the minimum amount for a withdrawal?

The minimum withdrawal amount for the supported payment methods are listed below:

Credit/Debit card: minimum 10 USD/EUR/GBP
Wire Transfer: minimum 100 USD/EUR/GBP and 20 EUR within EU

Was this answer helpful? Yes No

What is the timeframe of the withdrawal process?

We make every effort to ensure the funds you withdraw are transferred in a prompt and efficient manner.

Upon completion of your withdrawal from our side, funds should be credited to your payment method of choice within timeframe relevant for your method as per below:
Credit Card – 2 to 7 business days
Wire Transfer – 2 to 5 business days
E-wallets – Up to 24 hours

Please note: in compliance with anti-money laundering regulations, Markets.com is only allowed to transfer funds to an account bearing your name. Markets.com may require additional information or documentation prior to releasing funds to your account.

Was this answer helpful? Yes No

How can I withdraw money from my account?

To withdraw money from your account click on the Menu located in the top right corner of Markets.com platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

Was this answer helpful? Yes No

What is the minimum amount for deposit?

The minimum amount to deposit is the equivalent of 250 in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

Was this answer helpful? Yes No

What payment methods does Markets.com accept for adding funds?

The following payment methods are accepted:
Credit card
Wire transfer

Was this answer helpful? Yes No

Why was my attempt to add funds unsuccessful?

Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

Was this answer helpful? Yes No

How can I add funds to my account?

To add funds in your trading account:
– Click on the Menu located in the top right corner of Markets.com platform.
– Choose the ‘Add Funds’ option.
– Select your desired method

Was this answer helpful? Yes No

What currency can I use to add funds?

We accept funds in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

Further currency options are also available in the Deposit Section of Markets.com platform.

Was this answer helpful? Yes No

What is a Pip?

Pip is the acronym for Price Interest Point, which is the smallest price move that a given exchange rate can make.

Was this answer helpful? Yes No

Is Markets.com a scam?

Markets.com is a global company with more than 5m registered accounts which is regulated in Europe, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Fraud Watch for more information.

Was this answer helpful? Yes No

Is my personal data safe with you?

The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

Was this answer helpful? Yes No

Who are we and are we regulated?

UK.Markets.com is operated byTradetech Alpha Limited (“TTA”) a company incorporated in England & Wales under number 08663212 and registered with the Financial Conduct Authority (“FCA”) under number 607305.

Markets.com is a global brand and trade mark used by TTA and owned by Markets Limited (‘Markets’). TTA and Markets are subsidiaries of Playtech PLC, a company traded on the London Stock Exchange’s Main Market and a constituent of the FTSE 250 index.

TTA has the sole and exclusive use of the domain ‘uk.markets.com’ worldwide.

Was this answer helpful? Yes No

Can I trade with you on my mobile?

Yes, you can trade on the go by downloading our Markets.com application from your device’s store or accessing our website through your mobile’s browser.

Was this answer helpful? Yes No

Where do I find my account number?

Your Markets.com account number can be located at the top right menu of our WebTrader. Your account number starts with ‘mk’.

Was this answer helpful? Yes No

My account has been disabled, what do I need to do?

In most cases, your account with us can be disabled because of expired documentation or missing information. Please reach out to our support team at support@markets.com or via LiveChat for more information.

Was this answer helpful? Yes No

In what currency can I open an account with you?

The currencies for which we offer account creation are EUR, AUD, DKK GBP, NOK, PLN, SEK, USD, ZAR.

The choice of currencies for our MT4/5 platform consists of EUR, GBP, USD, AUD, CAD, JPY, PLN.

Note: if your deposit is executed in a different currency than the above, there may be conversion fees applied.

Was this answer helpful? Yes No

Can I transfer my deposit to the MT4/5 platform?

Yes, to do so you need to go to the top right menu of Markets.com platform and navigate to ‘My Accounts’ tab. From the pop up window, select the ‘Funds transfer’ button and instruct your request as desired.

Was this answer helpful? Yes No

Can I open/close/modify a position if I have no access to my account?

Yes, our Trading Desk can modify, close open open trades for you over the phone. You can reach them at +44 203 150 0380. They are available 24/5.

Was this answer helpful? Yes No

Do you handle tax reporting?

We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

Was this answer helpful? Yes No

How to open a Joint Account?

You can only hold a Joint Account with a spouse or a first-degree family relative (mother, father, brother, sister). You and your relative must both own a verified own registration, after which you will need to contact us and fill in our Joint Account application form.

Was this answer helpful? Yes No

How to register for a corporate account?

The main authorized person of your company can create a registration through the normal process, while completing personal details and questionnaire based on his data. After the registration is complete, please reach out to us via support@markets.com so that we can provide you with document requirements.

Was this answer helpful? Yes No

Is there a fee for inactive/dormant accounts?

Yes, any trading account held with our company into which the client has not placed a trade for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance and administration. If there is no available balance in your registration, no fee will be deducted.

Was this answer helpful? Yes No

What is the difference between a Demo Account and a Real Account?

Both Demo and Real accounts function under real-time market conditions. A Demo account operates with virtual funds for purposes of practice, unlike a Real account that allows you to trade with real funds.

Was this answer helpful? Yes No

I forgot my password, what do I do?

You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’

Enter your registered email address to which you will receive a link to set up a new password.

Was this answer helpful? Yes No

How to switch between Real and Demo mode of my account?

To switch accounts click on the Menu located at the top right corner of Markets.com platform and select the last option from the drop down ‘Switch to Demo/or Real’.

If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.

Was this answer helpful? Yes No

Where can I see my Account Balance & other statuses?

Your account balance and other financial information are located at the top right corner of Markets.com platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.

Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.

Was this answer helpful? Yes No

I still haven't received my withdrawal, what to do?

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method. Please find this information here: https://uk.markets.com/support/faqs/?c=withdrawals/

Was this answer helpful? Yes No

What to do if my registered card has expired but I want to place a withdrawal?

Markets.com is obliged to refund any sources used for deposit. If the bank account linked behind your inactive card is still open, you can still place a withdrawal to this card as the funds will be safely received in your account behind it after internal procedures done by your bank.

In case both your card and bank account are no longer active, please notify our support team via chat or email (support@markets.com) and provide us with an official closure letter issued by your bank.
All new payment methods require verification through a proof of ownership to be simultaneously provided upon method submission.

Was this answer helpful? Yes No

Do you share my personal data with any third parties?

Your data processed by us is only shared with persons within the group and/or non-affiliated third parties where required, for the basis of availability for a certain service provided to you from us and technologies used to provide it.

We do not disclose your details to any parties or entities apart from the above mentioned. All of our offices are equipped with top-notch technical devices and programs within which all data is stored on tightly secured servers therefore leakage of any form of information is not to occur.

For more detailed information, please refer to our Privacy Policy. You can raise any concerns related to your privacy to privacy@markets.com.

Was this answer helpful? Yes No

How can I delete my data?

You can submit your request via email to support@markets.com. After received, each request is subject to a throughout review which can take up to 10 days to be conducted. Within this period, you will be further contacted with more information concerning your case.

In the event that you have financial history with us, your data must be stored on our system for at least 5 years since the date of your last transaction. More information on this topic can be found here: “How long will you keep my data for?”

Was this answer helpful? Yes No

CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

Redirect