Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm GMT Sunday to 9pm GMT Friday.

Call: +44 2031 500 380

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

How does Spread Betting work?

Spread betting allows investors to speculate on the price movement of a wide variety of financial instruments, such as stocks, forex, commodities, crypto’s and fixed income securities. In other words, an investor enters into a trade based on whether they think the market will rise or fall from the time their trade is accepted. They also get to choose how much they want to risk on their trade. It is promoted as a tax free, commission free activity that allows investors to speculate in both bull and bear markets.

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What is the Spread that you offer?

The Spread on our platform is Floating. This means that the Spread we have can vary throughout the day depending on various factors such as current volatility of markets or the liquidity available.

A benefit of floating spread is that the ratio of it can go tighter than usual when there is no volatility but available liquidity.

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What is a Stop Loss/Take Profit?

Stop Loss and Take Profit are protection orders which allow you to protect yourself against further losses or lock-in your profits when you are not able to monitor your positions.

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How can I withdraw money from my account?

To withdraw money from your account click on the Menu located in the top right corner of Markets.com platform and select Withdrawal method.

For your convenience, you can also withdraw using the mobile app.

Funds will be returned to clients with the same payment method used to deposit, up to the deposited amount. For example, if a deposit is made by credit card, funds will be returned to the same credit card.

Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

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Do you handle tax reporting?

We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.